FAQs
ENTRY REQUIREMENTS:
• Strictly 18+ only.
• A valid physical government-issued photo ID is required for entry.
• Management reserves the right to refuse entry to any person at its sole discretion, including but not limited to intoxication, inappropriate behaviour, failure to provide valid identification, or any other reason deemed necessary to maintain a safe and welcoming environment.
DRESS CODE:
• There is no dress code at Jazz Cafe.
BAG CHECKS:
• All guests are subject to a bag check on arrival. Please allow extra time for entry and avoid bringing large bags where possible.
CLOAKROOM:
• Coats and bags can be stored in our cloakroom for £2.50 per item.
• Only card payments are accepted.
SET TIMES:
• Live music usually starts 60-90 minutes after doors open but this is subject to change.
• Our bar and restaurant staff will have the set times available once you arrive. Please feel free to ask a member of the team on entry.
TICKETS ON THE DOOR:
• We generally recommend securing your ticket in advance to avoid disappointment.
• For some shows, a limited number of tickets may be available on the door—arriving early gives you the best chance of getting in.
ACCESSIBILITY:
• We warmly welcome guests of all abilities and our team will always do their best to support your visit. As an older venue, there may be some accessibility limitations, but we’ll do everything we can to accommodate your needs.
• If you’re unsure about anything, please contact us via the Contact Us form so we can support your needs.
Priority Entry:
• To arrange priority entry or discuss any requirements, please submit a request through the Contact Us form below.
Step-Free Access:
• For access to the ground floor, there is one step at the entrance; a ramp is available and can be put in place by our door team when required.
• See info below for Restaurant Accessibility.
Access Area:
• An access area is located to the right of the stage (when facing it) for those who cannot stand for long periods, with an accessible toilet beside it (radar key required).
• Please note that views of the stage may be restricted depending on the band setup. Capacity is limited, so please contact us as soon as you’ve purchased tickets to reserve a space.
Arrival:
• Due to the venue layout, we recommend arriving early as there is no dedicated access route; a member of our team will escort you.
• Please note, there is currently no lowered bar access.
RESTAURANT ACCESSIBILITY:
• The restaurant is located on an upper mezzanine overlooking the stage.
• Access is via 16 steps; we do not currently have step-free access to the restaurant.
• Our team will be happy to assist where required. If you have any questions, please contact us via the Contact Us form below.
Table types:
• Tables 1–3 & 11–13: Standard tables & chairs
• Tables 4–10: Standard tables & chairs
• Tables 14–17: Raised booth seating
• Tables 18–23: High tables with high-backed stools
• Bar 1–3: High tables with high-backed stools
Tables 1–3, 14–23 and Bar 1–3 are located on lower or raised levels and require a small number of additional steps to access.
PA TICKETS:
• If you would like a carer or PA to accompany you, please first purchase a Standing Ticket for yourself and complete the Access & PA Tickets form via the Contact Us form below. Your PA will receive a complimentary Standing Ticket.
• If you also require seating, please specify this in your request for a companion ticket. Due to limited space, we cannot guarantee everyone a seat in our access area.
• If you require a PA at your restaurant table, please let us know your table number and show booking details. The cost of their ticket will be redeemed against your bill on the night.
• Please note that you cannot exceed the maximum number of seats allocated to your table by bringing an additional PA.
GENERAL:
• Tables can be booked for 2 or 4 people, depending on the table selected. The number of guests per table is fixed and cannot be amended.
• If you’re dining with us, your table will be available from doors opening until the end of the show.
• Tables 18–23 and the Restaurant Bar offer high tables with high-backed stools.
TICKET UPGRADES:
• If you’d like to upgrade from Standing Tickets to the restaurant, or upgrade your restaurant table to a larger table or one with a better view:
1. Purchase your preferred tickets via our website first.
2. Once your purchase is complete, fill out the Table Upgrades form via the Contact Us section below.
3. We will then arrange a refund for your original tickets.
DIETARY REQUIREMENTS:
• We cater for a range of dietary requirements. Please let your server know on the evening and they’ll talk you through the available options.
• Gluten-free, dairy-free and vegan options are available.
• Please note that our kitchen handles most common allergens, so we cannot guarantee an allergen-free environment or prevent cross-contamination. Guests are responsible for informing us of any allergies or dietary requirements.
REFUNDS:
• Tickets are non-refundable unless the show is cancelled or the event details are significantly changed.
LOCATING YOUR TICKET:
• Tickets are usually sent out 24 hours before the show.
• If you can’t find your booking confirmation or ticket, please contact your ticket provider directly via the links below.
• Please check your spam/junk folder and any other email addresses you may have used during the booking process.
If you have lost an item at the venue, please complete the Lost Property form via the Contact Us tab below.
Head here for our latest job vacancies.
For press-related queries, please complete the Press form via the Contact Us tab below.
We believe music is for everyone.
Since its inception, The Jazz Cafe foundation has supported young people across the borough of Camden by providing access to musical resources that would otherwise be unobtainable.
Raising thousands for Camden Music Trust and the Amy Winehouse Foundation over the years, we’re proud to have played a crucial role in giving underrepresented communities greater access to music, bringing through the next generation of musicians to create unforgettable memories on the Jazz Cafe stage and beyond.
If your query is not answered above and so that we can assist you as quickly as possible, please pick your query from the drop-down below to contact the relevant team.